1. About us

NZ Intercity Cabs is a trading name of Max Web Projects Limited (NZBN 9429047908048), a New Zealand company operating a small charter passenger service. All bookings are accepted subject to these Terms of Service and any additional written confirmation we provide.

2. The service

We offer pre-booked private passenger transport nationwide through our driver network, with our Auckland home base handling most trips originating in Auckland. Pickups are available across New Zealand and drop-offs can be anywhere in the country. We are not a rank/hail taxi service — every trip is booked in advance.

We operate under NZTA Transport Service Licence 0312312. All drivers hold a current P-endorsed New Zealand driver licence.

3. Bookings, quotes and payment

Fares are quoted at the time of booking based on the distance, vehicle class, and trip details you supply. Payment is made in full at the time of booking through our secure payment provider Stripe. Once paid, the fare is fixed — we do not apply surcharges, surge pricing, or hidden fees after booking.

If actual pickup or drop-off addresses differ materially from what was booked, or if additional stops are added on the day, we may adjust the fare and will discuss this with you before proceeding.

4. Passenger responsibilities

Provide accurate pickup and drop-off addresses, flight numbers where relevant, and a contactable phone number.
Be ready at your pickup location at the booked pickup time.
Request child seats (infant, capsule, or booster) in advance so we can fit the right vehicle.
Behave safely and lawfully during the trip and follow reasonable driver instructions regarding seat belts and vehicle care.

5. Luggage

Standard bookings include reasonable luggage for the number of passengers — typically one large suitcase and one carry-on per person. Larger loads (surfboards, oversized boxes, extra bags) must be declared in advance so we can allocate a suitable vehicle.

6. Right to refuse carriage

For the safety of the driver and other passengers, we may refuse or terminate a trip where a passenger is intoxicated, threatening or abusive, in possession of illegal items, or where luggage/passenger numbers exceed the booked vehicle's safe capacity. No refund is payable where a trip is refused or terminated on these grounds.

7. Cancellations and refunds

Cancellation and refund terms are set out in full on our Cancellation Policy page and are incorporated into these Terms.

8. Delays and events outside our control

While we plan generous buffers into our schedules, we are not liable for delays caused by traffic, weather, road closures, mechanical breakdown, third-party actions, or other events outside our reasonable control. We will always take reasonable steps to complete your trip or arrange an alternative.

9. Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of a booking is limited to the fare paid for that booking. Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 where those rights apply.

10. Privacy

How we handle your personal information is set out in our Privacy Policy.

11. Governing law

These Terms are governed by the laws of New Zealand and the New Zealand courts have exclusive jurisdiction over any dispute arising from a booking.

12. Contact

Questions about these Terms? Email nzintercitycabs@gmail.com or call +64 22 101 1022.