What we collect

When you book a ride we collect only what we need to actually drive you:

Your name, email address, and mobile phone number.
Pickup and drop-off addresses and any additional stops.
Trip details you give us — flight numbers, passenger count, luggage notes, child seat requests.
Booking history associated with your email or account.

Why we collect it

To confirm, plan, and dispatch your trip.
To send you transactional emails (booking confirmation, driver details, cancellation notices, post-ride follow-up).
To let our driver contact you on the day of pickup.
To meet our legal obligations under NZ transport, tax and consumer protection law.

Payments

All payments are processed by Stripe, a PCI-DSS compliant payment provider. We never see or store your card number, CVC or expiry. Stripe returns us only a masked reference (like "Visa ending 4242") and a payment status.

Where your data is stored

Your booking data is stored in a Supabase-hosted PostgreSQL database with row-level security controls. Access is restricted to the small operations team who need it to dispatch trips.

We don't sell your data

We do not sell, rent or trade your personal information to third parties. We share it only with:

The driver assigned to your trip (name, phone, pickup, drop-off).
Our email delivery provider (used to send confirmations).
Stripe (to process your payment).
Government agencies where required by NZ law.

Emails and unsubscribing

We send transactional emails tied to specific bookings. Every email includes an unsubscribe link at the bottom — using it stops future post-ride and marketing-style emails but does not affect the operational emails required to run a trip you've already booked (e.g. driver dispatch, cancellation notices).

How long we keep your data

Booking records are retained for a minimum of seven years to satisfy NZ tax and accounting requirements. After that we periodically archive or delete records that are no longer needed.

Your rights

Under the New Zealand Privacy Act 2020 you have the right to request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete records that we are no longer required to keep. Email nzintercitycabs@gmail.com with your request and we will respond within 20 working days.

Complaints

If you're not satisfied with how we've handled your personal information, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

Contact

Privacy questions? Email nzintercitycabs@gmail.com or call +64 22 101 1022.

Privacy Policy